Now four ways are available: Credit card/Debit Card (MasterCard/Visa/JCB), Google, Apple and JKOPAY. On Google and Apple, you can pay via your linked credit card or the phone bill. Please choose your payment method as you wish. We are developing other payment methods too, stay tuned!

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Logging in: The maximum number of devices for a Standard/Premium VIP account to log in simultaneously is 5. If you log that account in using a sixth device, then the account will be logged out on the first one, so on and so forth.

Watching: 
(1)Standard membership： The maximum number of devices for a Standard VIP account to watch videos on simultaneously is 2. If you try to watch videos under that account using a third device, you will be notified of [Device Limit Exceeded] and cannot watch.
(2)Premium membership： The maximum number of devices for a Premium VIP account to watch videos on simultaneously is 4. If you try to watch videos under that account using a fifth device, you will be notified of [Device Limit Exceeded] and cannot watch.

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Since there can be different accounts when you log in using different methods, please check it first whether you have used the right method to log in and try to log in to your VIP account using other methods.

If you still cannot log in successfully, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Tip: In order to avoid troubles including the inability to use your VIP rights, we suggest you to take down the login method of your VIP account or the account and the password using Memo etc. so you will not forget your account.

If your current membership level does not meet your viewing needs, you can choose to upgrade your membership to a higher tier to enjoy the corresponding benefits and viewing experience of the higher-tier membership.

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Please log in to the corresponding device following the steps below according to your registration method:

1. Mobile (phone/iPad):
[Log in with Password]: Enter your phone number/email as the account and enter the correct password. Then click [Log in].
[Log in with SMS]: Enter the linked phone number of your account and enter the verification code you received in the text message to log in.
[Continue with Facebook/Google/LINE/Tik Tok/Apple]: Click to go to the corresponding APP page, or enter the account and password of Facebook/Google/LINE/Tik Tok/Apple, log in and authorize to log in to your iQIYI account.

2. PC Website:
[Log in with Scan QR code]: Use the iQIYI APP with your account logged in to scan the QR code on the website. Authorize on your phone to log in.
[Log in with Password]: Enter your phone number/email as the account and enter the correct password. Then click [Log in].
[Log in with SMS]: Enter the linked phone number of your account and enter the verification code you received in the text message to log in.
[Log with Facebook/Google/LINE/Tik Tok/Apple]: Click to go to the corresponding APP page, or enter the account and password of Facebook/Google/LINE/Tik Tok/Apple, log in and authorize to log in to your iQIYI account.

3. TV:
[Login with iQIYI Account]: Use the iQIYI APP with your account logged in to scan the QR Code on the TV screen. Authorize on your phone to log in.
[Continue with Facebook/Google]: Click and log in to your Facebook/Google account following the instruction displayed, then authorize to log in.

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

You can try other login methods first to see if you can log in to the right account.

If you still cannot get it back, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Tip: To avoid trouble, we suggest you to take down the login method or the account and the password using Memo etc. so you will not forget your account.

1. Computer:
At present, we have not yet provided the client for the use of the computer. Please enter the official website (https://www.iq.com/) directly through the browser to use it.

2. Mobile (iPhone, iPad, Android phone):
(1) iPhone, iPad: directly search for [iQIYI] in [App Store] to download and install;
(2) Android phone (tablet is not supported for now): directly search for [iQIYI] in [Google play] to download and install

3. TV
Please directly search for [iQIYI] through the application market APP in the TV to download and install. If it fails, please first check whether the system of the TV device is the latest version (Android TV requires the system version above 5.0 to install and use)

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Please first try to turn off the network device for 3-5 minutes or switch to WiFi (mobile data), and then according to the type of device that has the problem, follow the corresponding methods below to play again

1. PC Website: Please try to clear the web browser cache and refresh the page, or you can also change another browser, playing again after you keep network smooth

2. Mobile APP: 
（1）Android: Open iQIYI APP→Click [Me] →[Settings]→[Clear Cache] 
（2）iPhone/iPad: firstly, open iQIYI APP→Click [Me] →[Settings]→[Clear Cache], next open IOS [Settings] → [Apple ID] → [iCloud] → [Private Relay] → switch off [Private Relay]

3. TV APP: 
（1）Android TV: Please check if the present APP is of the latest version,  close TV and router (IP sharer or Wi-Fi sharer), unplug the power cord and HDMI cable of TV or TV box, and restart after waiting for 3-5 minutes, on the TV home screen, click [Settings] → [Applications] → [iQIYI] → [Force Stop] → [Clear Cache]
（2）LG/Samsung/Hisense TV: Please check if the present APP is of the latest version,  close TV and router (IP sharer or Wi-Fi sharer), unplug the power cord and HDMI cable of TV or TV box, and restart after waiting for 3-5 minutes

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

The iQIYI app currently does not support built-in screen cast. However, it does support three methods of screen casting: Chromecast, AirPlay, and DLNA. Please follow the steps below for correct operation:

Chromecast (for Android TV with built-in Chromecast or external Chromecast devices):
1. Ensure that your mobile device or tablet is connected to the same Wi-Fi network as the Chromecast.
2. On the iQIYI app home page, tap on the "Cast" icon at the bottom right. Select the casting device and, once connected, start casting the video.
3. Alternatively, while playing a video on the iQIYI app, tap on the "Cast" icon at the top right. Select the casting device and, once connected, start casting the video.

AirPlay without mirroring (only available for Apple TV):
1. Make sure the Wi-Fi function is enabled on your iPhone or iPad.
2. On the iQIYI app home page, tap on the "Cast" icon at the bottom right. Select "AirPlay" and choose your "Apple TV" device. Once connected, start casting the video.
3. Alternatively, while playing a video on the iQIYI app, tap on the "Casting" icon at the top right. Select "AirPlay" and choose your "Apple TV" device. Once connected, start casting the video.
(Note: Mirroring is not supported. If mirroring is enabled, please disable it before following the above steps for casting.)

DLNA (supports casting on DLNA-enabled Android TV/Samsung TV/LG TV/Hisense TV):
1. Ensure that your mobile device and TV are connected to the same Wi-Fi network.
2. On the iQIYI app home page, tap on the "Cast" icon at the bottom right. Select the casting device and, once connected, start casting the video.
3. Alternatively, while playing a video on the iQIYI app, tap on the "Cast" icon at the top right. Select the casting device and, once connected, start casting the video.

If you have any further questions, please feel free to contact our online customer service or submit a brief description of the problem through "Feedback." We will review it as soon as possible and assist you.

1. PC Website/Mobile APP: Click [Subtitles] on the playback page → select the language you want to use to enable subtitles. 

2. TV: On the playback page, use the [Down button] on the remote control to come to the setting interface, click [Subtitles] → select the language you want to use to enable subtitles

(Please note that if the subtitle list shows [Default] or there is no language you want to use, it means that the video does not support switching the corresponding subtitles, please refer to the actual display!)

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Currently, only the mobile APP supports the offline download function of videos. Please click the [Download] icon on the left on the half-play page of the video, and select the specific number of episodes and resolution to download.

(Due to the copyright requirements of some videos, download is only supported by members or not supported, please refer to the specific page displayed when operating the download)

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Since there are copyright restrictions about videos, please refer to the search result of the video on our official website or in iQIYI APP. If you cannot find the video, it means that it is unavailable in the Taiwan region.

If you received the error message when searching for the video via other search engines, please search for it again on the official website or in iQIYI APP and refer to the result! 

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

Since the videos on iQIYI Chinese Mainland and iQIYI Taiwan Region are different, please refer to the search result of the video on our official website or in iQIYI APP to see if you can watch the video. Thank you!

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

“New user” means those who have never enjoyed the first-time discounted price using any iQIYI accounts, devices and purchasing accounts (Apple ID, Google account). The system will automatically determine if you are eligible for purchase.

If not:
1. If you paid using a Credit Card/Debit Card/JKOPAY, the order will be canceled automatically with an automatic refund.
2. If you paid using Apple/Google Play: You will be charged the original price automatically.

Therefore, please refer to the actual payment amount of your chosen payment method displayed when purchasing.

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!

This activity requires that your device has never downloaded the iQIYI APP before you can get a free membership

If you confirm that the above conditions are met, it is recommended that you reconnect or switch the network, and click [Me] - [Settings] - [Clear Cache] in the iQIYI APP, close the iQIYI APP from the background, restart the APP and then confirm Whether the member has accounted for

If you have other questions, you are welcome to contact the [Online Customer Service] at any time or submit a brief description of the problem in [Feedback]. We will check it as soon as possible and deal with it for you!