Below are all the payment methods and usage methods we support (excluding convenience stores, bank transfers, cash, etc.). Please select the option that best suits your needs when purchasing a VIP membership:

1. Direct Credit Card/Debit Card (MasterCard/Visa/JCB)/JKOPAY/PXPay Plus:

Visit our website (IQ.com) via computer/mobile browser, click on the [VIP] button in the upper right corner, confirm your account login is correct, and then select a payment plan to activate your VIP membership;

2. Apple Pay/Google Play:

Open the iQIYI APP on your mobile phone/tablet, click on the [VIP] button in the upper right corner of the homepage, confirm your account login is correct, and then select a payment plan to activate your VIP membership;

(Apple Pay and Google Play can be linked to a credit card or telecommunications bill for payment)

If you have purchased VIP membership but it has not taken effect, please check the following steps:

1. Please confirm that your order has been successfully paid for and that your balance/credit has been deducted;

2. You may have another iQIYI account, or the problem device may be logged into a different incorrect account. Please first confirm that you are using the correct login method, and try logging into your VIP membership account using a different method;

(To avoid forgetting your account and other inconveniences such as unavailable VIP membership privilege, it is recommended that you use a memo or similar method to record your VIP membership account's login method or password.)

3. If you used Google Play/Apple Pay, there may be a delay between the purchase completion and the membership crediting time. Please wait a moment, then log out and log back in to check;

Please follow the steps below to cancel the corresponding auto-renewal subscription items according to your payment method. Your current VIP membership will remain valid after successful disabling and you can continue using it until its expiration date.

(*If no items are displayed in the auto-renewal management interface, it means that the current iQIYI account has not enabled auto-renewal service.)

【Pay directly with credit card/debit card/JKOPay/PXPay Plus】

1. PC:

(1) Go to the official website (IQ.com) and log in to your account;

(2) Click 【Profile picture】 on the top -【My Account】-【Manage Subscription】-【Change】, and click on 【Cancel Auto-renewal】 for the corresponding subscription item;

2. Mobile/Tablet: In the iQIYI APP, click on 【Me】-【Feedback】-【Manage Subscription】, and click on 【Cancel Auto-renewal】 for the corresponding subscription item;

【Apple Pay】

On iOS devices, go to 【App Store】- Top right corner 【Profile picture】-【Subscription】 - Click the iQIYI subscription you want to cancel-【Cancel】;

*Since iQIYI cannot cancel Apple subscriptions, if you are unable to cancel successfully yourself, please contact Apple Voice Support (0800-095-988) for assistance;

【Google play】

1. Open 【Google Play】 on your Android device and log in to the Google Play account used to purchase the subscription;

2. Click the 【Profile picture】 in the top right corner to open the full menu;

3. Click 【Payments & Subscriptions】 - 【Subscription】 - Click the iQIYI subscription you want to cancel - 【Cancel Subscription】;

2. Purchasing a higher-tier VIP membership will automatically grant you a lower-tier VIP membership of the same duration. The higher-tier membership benefits will be used first during its validity period. If the higher-tier membership expires and is not renewed, the remaining lower-tier membership benefits will continue to be used until its expiration.

3. VIP Memberships take effect immediately upon successful purchase. If you make a new purchase while your current VIP membership is still valid, the new VIP membership will be extended beyond the current validity period of the corresponding VIP membership type; there will be no overlap or offsetting.

Please note:

If your original Apple Auto-Subscription or Google Play Auto-Subscription was not turned off, and you make a new subscription purchase using the same payment method and payment ID:

1. Apple: The unused portion of the subscription period from the previous active order will be cancelled before the new subscription period becomes active. The cancelled portion will be automatically refunded by Apple after being recalculated.

(This rule does not apply to iPhone/iPad subscriptions and Apple TV subscriptions, as they are not the same type of service.)

2. Google Play: According to Google Play's calculation rules, the unused portion of the subscription period previously purchased using this payment method will be recalculated into the new plan's validity period before being credited to the account and activated together with the new plan's validity period.

Please log in to the corresponding device according to your account registration method, following these steps:

1. PC: On the iQIYI official website (IQ.com), click the profile picture in the upper right corner 【Login】, and select the corresponding registration method to log in;

If you are unable to use your original account due to logging into the wrong account, not having a membership after changing devices, or other reasons, and need to switch accounts: Please first click the profile picture in the upper right corner [Logout], then click [Login] again and select the correct registration method to log in;

2. Mobile/Tablet: In the iQIYI APP, click 【Me】-【Login】 at the top, and then select the corresponding registration method to log in;

If you are unable to use your original account due to logging into the wrong account, not having a membership after changing devices, or other reasons, and need to switch accounts: In the iQIYI APP, click 【Me】-【Settings】-【Switch accounts】- 【Add Account】, and then select the corresponding registration method to log in;

*Please note that mobile phones/tablets do not support login via QR code scanning.

3. TV: In the iQIYI TV APP, click 【Login】 at the top of the left sidebar, and select the corresponding method to log in;

If you are unable to use your original account due to logging into the wrong account, not having a membership after changing devices, or other reasons, and need to switch accounts: In the iQIYI TV app, tap your avatar at the top left sidebar, scroll down to "Settings," tap "Logout" on the far right, then tap "Login" again and select the correct registration method on the right.

*To avoid logging into the wrong account, we recommend using a logged-in iQIYI app on your phone/tablet to scan the QR code. Please do not use the camera or other tools to scan the QR code!

1. If the account is already logged in:

(1) PC: Click the [Avatar] at the top to enter [Personal Settings] - click [Change] to the right of [Password], and change the password after completing the verification as prompted on the page;

(2) Mobile/Tablet: Click [My] - [Settings] - [Account and Security], click [Password], and change the password after completing the verification as prompted on the page;

2. If the account is not logged in:

PC & Mobile/Tablet: On the login screen, select [Log in with Password] - click [Forgot Password], and reset the password as prompted on the page;

We suggest you try switching to another login method to retrieve your correct account.

If you are still unable to retrieve it, please contact online customer service or submit feedback for further assistance.

To avoid inconvenience such as unavailable membership benefits due to forgotten account information, we recommend that you use a memo or similar method to record your account's login method or password.

We currently do not offer a family account feature. Please log in to the same iQIYI account on the device you wish to use and then select video playback.

We recommend that you do not share your account across too many devices to avoid account issues. Thank you.

1. PC: The PC client is still under optimization. For a better playback experience and feedback, we recommend using the web version (IQ.com) to watch.

2. Mobile/Tablet: Please open your device's app store (Apple → App Store, Android → Google Play...), search for 【iQIYI】 and install/update the version.

3. TV: Please open your device's app store, search for 【iQIYI】 and install/update the version.

(If you cannot find iQIYI in the app store or cannot update the version, it may be because your device itself is not supported.)

Please try turning off your network device for 3-5 minutes or switching to WiFi/mobile data. Then, depending on the type of device experiencing the problem, try the following steps to replay:

1. PC/Website: Clear your browser cache or use a different browser. After ensuring a stable network connection, try accessing the official website (IQ.com) again.

2. Mobile/Tablet:

(1) Please confirm that your app is the latest version. If not, please update it from the app store.

(2) If you still encounter problems using the latest version:

① In the full-screen video playback interface, click the upper right corner [···] and turn off [Low data mode] (if this option is not available, please proceed to the next step);

② Clear cache data: In the iQIYI app, click [Me] → [Settings] → [Clear Cache];

③ Swipe up from the bottom of the screen to close [iQIYI], then restart and enter;

④ If the above steps are ineffective, please uninstall and reinstall the iQIYI APP before using it again. (After uninstalling and reinstalling, downloaded videos will be automatically deleted. If you need them, you can download them again after reinstalling.)

3. TV App:

(1) Please confirm that the app is the latest version. If not, please update it from the app store.

(2) If you still encounter problems using the latest version:

① Unplug the TV device's power cord and HDMI cable, completely disconnect the power for 5-10 minutes, and then restart it.

② If the above steps are ineffective, please uninstall and reinstall the iQIYI TV APP before using it.

Since different devices and videos may support different resolutions, please refer to the highest option provided in the "Resolution" function when playing a specific video.

The iQIYI app supports screen casting via Chromecast, AirPlay, and DLNA. Please follow these steps correctly:

*Due to copyright requirements, some videos are not currently supported for screen casting. Please refer to the interface displayed during the casting process.

*If you cannot find your casting device or experience buffering issues during casting, please turn off your network devices for 3-5 minutes, then restart your phone/tablet and casting device. Reconnect to the same Wi-Fi network and try casting again.

1. Chromecast:

Ensure your phone/tablet and Chromecast are on the same Wi-Fi network. Then, in the iQIYI app's video playback interface, tap the [Cast] icon in the upper right corner, select the casting device, and start casting after a successful connection.

2. AirPlay:

Ensure your iPhone/iPad's Wi-Fi is enabled. Then, in the iQIYI app's video playback interface, tap the [Cast] icon in the upper right corner, select [AirPlay], select [Apple TV] as the device name, and start casting after a successful connection.

3. DLNA:

Ensure your phone/tablet and TV are on the same Wi-Fi network. Then, in the iQIYI app's video playback interface, tap the [Cast] icon in the upper right corner, select the casting device, and start casting after a successful connection.

1. PC: In the playback menu, select [Subtitles] and then choose the language.

2. Mobile/Tablet (including cast to TV): Switch to full-screen playback first, then in the bottom playback menu, click [Audio & Subtitles], and select the language in the right-hand area.

3. TV: In full-screen playback, press the [Down Arrow] button on the remote control to access the function area, click [Subtitles], and then select the language.

*If the list displays [Default]/[None], or if the language you want is not listed, it means that the video does not currently support switching to the corresponding subtitles. Please refer to the actual display.

Due to regional copyright restrictions on the films, and because the search results from external search engines (such as Google) are not operated and provided by iQIYI, the results provided by the other party may not reflect the current situation.

At last, whether the film is available for viewing depends on the results of active film searches in the iQIYI APP or iQIYI official website (IQ.com). 
If the search results do not contain the film, it means that the film is not currently available and cannot be played;

To meet the needs of VIP members who want to see the ending of the films earlier, we are holding a "Express" event for some films. Participating in the event allows you to skip the daily updates and directly access the finale.

During the event: 

Standard VIP members who purchase the "Express Package" or upgrade to a Premium VIP Membership can directly access the finale.

Premium VIP members do not need to purchase additional content; subsequent episodes will be automatically unlocked after the event starts, allowing direct access to the finale.

Please note:

1. Due to copyright reasons, some movies maybe will: ① not support paid unlocking for Standard VIP members, only Premium VIP members can unlock them for free in advance; ② all VIP membership types require paid unlocking. Please refer to the rules and instructions on the specific movie playback interface;

2. Episodes unlocked during the event period can be viewed on mobile/tablet iQIYI APP, computers, Android TV (iQIYI version ≥ 8.1.0), LG/Samsung/Hisense TV/PS4/PS5 (iQIYI version ≥ 9.4.0). Other devices/screen casting/offline downloads are not supported.

VIP members can directly watch "free" and "VIP" movies, but due to copyright requirements, some movies require individual purchase.

If you are prompted to purchase a movie separately during playback, this is the case.

Each purchase is valid for 48 hours. If you wish to watch the movie again after the expiration date, you will need to purchase the ticket again. Please remember to watch the movie within the validity period.

Since the videos on iQIYI Chinese Mainland and iQIYI Taiwan Region are different, please refer to the search result of the video on our official website（IQ.com） or in iQIYI APP to see whether you can watch the video. 

You can submit video suggestions via the "I Wish" link (https://iqiyisurvey.wjx.cn/vm/tc5F5PL.aspx), Thank you!

This offer is only available to users whose iQIYI account, device, and payment account (Apple ID, Google Play account) have not previously purchased the initial discount plan. The system will automatically determine your eligibility.

If you do not meet the requirements:

1. If you paid directly using a credit card/debit card/JKOPay/PXPay Plus: The system will automatically cancel the order and refund the fee;

2. If you paid using Apple/Google Play: The Apple/Google Play payment interface will display the original price as the actual payment amount for secondary confirmation;

Please refer to the final amount you are required to pay as prompted by your chosen payment method.

*Please note that for all VIP membership types and durations, you can only choose one introductory offer and purchase it once. For example:

If you have already purchased a first-month discount plan, you cannot purchase any other introductory offer plan.

This activity requires the device used for scanning has never had the iQIYI APP downloaded before.

If you confirm that you meet the above conditions, we suggest you reconnect or switch networks, and then in the iQIYI APP, click 【Me】-【Settings】-【Clear Cache】, close the iQIYI APP from the background, and then reopen the APP to check if the membership has been credited.