Please try turning off your network device for 3-5 minutes or switching to WiFi/mobile data. Then, depending on the type of device experiencing the problem, try the following steps to replay:

1. PC/Website: Clear your browser cache or use a different browser. After ensuring a stable network connection, try accessing the official website (IQ.com) again.

2. Mobile/Tablet:

(1) Please confirm that your app is the latest version. If not, please update it from the app store.

(2) If you still encounter problems using the latest version:

① In the full-screen video playback interface, click the upper right corner [···] and turn off [Low data mode] (if this option is not available, please proceed to the next step);

② Clear cache data: In the iQIYI app, click [Me] → [Settings] → [Clear Cache];

③ Swipe up from the bottom of the screen to close [iQIYI], then restart and enter;

④ If the above steps are ineffective, please uninstall and reinstall the iQIYI APP before using it again. (After uninstalling and reinstalling the iQIYI app on your phone/tablet, downloaded videos will be automatically deleted. If you need them, you can download them again after reinstalling.)

3. TV App:

(1) Please confirm that the app is the latest version. If not, please update it from the app store.

(2) If you still encounter problems using the latest version:

① Unplug the TV device's power cord and HDMI cable, completely disconnect the power for 5-10 minutes, and then restart it.

② If the above steps are ineffective, please uninstall and reinstall the iQIYI TV APP before using it.