If you have purchased VIP membership but are unable to use it, please follow these steps to check if your currently logged-in account shows VIP membership active:

(1) PC: On the iQIYI official website, go to [My Account]. The interface will display your VIP membership status, type, and validity period.

(2) Mobile/Tablet: In the iQIYI APP, tap [Me]. The text below your profile picture will display your VIP membership status. Tap this location to see the specific text showing your VIP membership type and validity period.

(3) TV: In the iQIYI APP, click on the avatar image at the top of the left sidebar to view the VIP membership status, type and validity period displayed in the right area;

1. If the check does not show VIP membership active, please check the following steps:

(1) Please confirm that your order has been successfully paid and that your balance/limit has been deducted.

(2) You may have another iQIYI account, or the wrong account may be logged into the problematic device. Please try logging into your VIP member account using a different login method.

(To avoid forgetting your account and losing your VIP membership benefits, we recommend that you record your VIP member account login method or password using a memo or similar method.)

2. If the query shows that your VIP membership is active, please submit a feedback form using the device experiencing the problem, providing a screenshot of the problem for further verification.