Please check the following:
1. The membership status: Check whether the current membership account is activated.
2. Account Malfuction: [Standard VIP Member] can watch VIP content on two devices at the same time; [Premium VIP Member] can watch VIP content on four devices at the same time; If your account is used by multiple devices, please manage the devices through [Setting]-[Account and Security]-[Device Management] in your mobile APP.
3. Prompt for playback errors: Please submit [Feedback] on the playback page and provide the specific titles/episode so that we can solve it for you as soon as possible.