1. Playback error: Please restart the client, and download the video using WIFI after the cached video has been deleted. If the issue persists, please submit a feedback in the app and give the specific name for the drama that the issue has occurred on, the episode, as well as a screencapture;
2. VIP privileges expired: Due to copyright protection policies, the member-exclusive videos you have downloaded can only be viewed using your membership account. If your membership has expired, the previously downloaded member-exclusive videos will also be unavailable for playback.