Mobile App: Please try clearing the cache within the settings of the app. Here's how you can do it: go to "My" - "Settings" - "Clear Cache" within the app. After clearing the cache, restart the app and ensure a stable network connection before using it again.

PC Website: Please try to refresh the playback page after clearing cache, or please try to turn the network device (router) off, re-connect to the network, enter the iQIYI website and log in to your account to use again.

TV App: We suggest you turn the power of the TV and the network connection off, restart and try again.

If these cannot solve your problem, please log in to your account and submit a "Feedback" report within the iQIYI app. We are more than happy to assist you. Here are the ways to submit "Feedback" on different platforms:

Mobile App: "Me" - "Feedback"
Web Browser: Bottom of the page, click on "Support & Help" - "Feedback"
TV App: "Settings" - "Feedback" or "Me" - "Customer Support"