1. It is recommended that you verify whether you are logged in to the correct member account;
2. Please confirm whether you have purchased membership without logging in. If you confirm that you purchased membership without logging in to iQIYI, please click on the personal homepage in the APP [Me]-[Feedback] Select the corresponding question to submit help feedback telling of the problem you encountered and provide the transaction voucher and a mobile phone number that you have not registered/bound, and the customer service staff will help you with the query based on the information you provide.

You can find your payment history by following these steps:

Method 1: App Store - Tap on the profile icon in the top right corner - Tap on your Apple ID - Purchase History - Total Bill.
Method 2: Settings - Tap on your Apple ID - Media & Purchase - View Account - Purchase History - Total Bill.