1. Please check whether you have logged in with the correct membership account;
2. Please check whether the payment transaction has completed successfully;
3. If you use Google/Apple Pay, the activation time might have some delay time. Please wait for a moment and check it again later;
4. If you are an iOS user, please check whether you have purhcased a membership without logging in; 

If you are still unable to obtain membership privileges, please submit your issue on the devices that you used to purchase the membership and provide a screenshot of purchase record. Our customer service staff will check it for you according to the information you submitted.